Welcome to Vail, North America's Premier International Mountain Resort Community

Random Acts of Kindness

Welcome to Vail
Random Acts of Kindness -
It’s What We Do!

On any given day, you can find us most anywhere - driving buses, collecting recyclables, hosting art tours, hanging banners, assisting at the parking structures – and so much more to make your experience magical. As employees of the Town of Vail, we love what we do. And, if we can make your day a little brighter, we’ve done our job.


Enjoy free ice cream compliments of all of us at the Town of Vail!

Present your Random Act of Kindness card by August 31 to redeem your free ice cream offered at the participating outlets below. Drink details vary per store as follows:


Vail Village:

  • Joe's Deli- good for one free ice cream

  • Marble Slab - good for one free ice cream

  • Fuzziwig's Candy Factory - good for one free ice cream


Lionshead Village:

  • French Deli (Les Delices de France) - good for two scoops of ice cream in a cup

  • Haagen-Dazs - good for one scoop of ice cream in a cup

  • Rimini - good for one cup of gelato


West Vail

  • Northside Kitchen Grab & Go - good for one free ice cream


Treat yourself, or pay it forward with a smile.
And, take time to share your impressions of a job well done by using the customer service form below.  

Contact Info

Suzanne Silverthorn
Director of Communications



Customer Service Employee Rewards Form

We want everyone to love Vail the way we do. And we’re going out of our way to make it possible with a continued emphasis on customer service and guest relations.

To help us raise the bar, we’re asking for your help. If you notice a Vail employee doing something extraordinary to make a person’s day even better, please tell us about it and nominate that person for our weekly recognition program.

Employee Information

Extraordinary Service Info