North America's Premier International Resort Community

Lost & Found System Streamlined

  • 16 March 2015
After concurrently launching online lost and found systems in time for the Alpine World Ski Championships in February, the Town of Vail and Vail Resorts announced today another improvement. The two systems have now been combined into a centralized database for lost and found items in Vail and on Vail Mountain. The online retrieval system is supported by Chargerback, a web-based database that matches lost and found items and ships the property back to its owners if the item isn’t immediately recovered on site. Vail’s new service is available at www.vailgov.com/lostandfound or www.vail.com/lostandfound.


Lost property is currently stored in two locations in Vail. The Vail Police Department Records Office is the central repository for items that have been recovered from the buses, in the parking structures and other areas of town. Items found on Vail Mountain are brought to the Mountain Information Center in Lionshead. The new online system enables items from both storage areas to be entered into a single database that assists in matching the lost items with reporting parties.

The system builds upon other technology-driven guest service enhancements initiated by the town and Vail Resorts, including free Wi-Fi throughout the villages and on Gondola One as well as improved cellular service.

Lost and found services at the Vail Police Department are available from 7:30 a.m. to 5:30 p.m. Monday through Sunday. The phone number is 970-479-2208.

The Mountain Information Center, which handles items recovered from Vail Mountain, is open daily from 8 a.m. to 4:30 p.m. The phone number is 970-754-3059.
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