North America's Premier International Resort Community

Package Theft Alert

  • 23 December 2015
Vail Police are alerting citizens to an increase in the theft of unattended packages in the residential neighborhoods. The warning comes after two residents filed theft reports with the Police Department. In both cases, the packages were delivered to a residence and left unattended at the front door. The reported thefts occurred in the West Vail neighborhood.

Across the country, package thefts increase as the holidays approach. Taking a few extra steps can help protect your delivery. First, make sure to require a signature on all package deliveries. You can also make specific instructions for the delivery company on where to leave your package. Ask a neighbor to secure your deliveries if you’re not home. Delivery to a work address is also useful.

If you ever have a package stolen, file a report with the police and call the carrier immediately.

Advice from the USPS

  • Use the letter slots inside your Post Office for your mail, or hand it to a letter carrier.
  • Pick up your mail promptly after delivery. Don’t leave it in your mailbox overnight. 
  • If you're expecting checks, credit cards or other negotiable items, ask a trusted friend or neighbor to pick up your mail. 
  • If you don't receive a check or other valuable mail you're expecting, contact the issuing agency immediately.
  • If you change your address, immediately notify your Post Office and anyone with whom you do business via the mail. 
  • Don’t send cash in the mail. 
  • Tell your Post Office when you’ll be out of town so it can hold mail until you return. 
  • Report all suspected mail theft to a postal inspector. 
  • Consider starting a neighborhood watch program. By exchanging work and vacation schedules with trusted friends and neighbors, you can watch each other's mailboxes as well as homes. 
  • Consult with your local postmaster for the most up-to-date regulations on mailboxes, including the availability of locked centralized or curbside mailboxes.

Advice from FedEx

While FedEx team members do their utmost to ensure the safety and security of every package they deliver, there are steps customers can take for added peace of mind:

  • Customize your deliveries. Use FedEx Delivery Manager to customize your residential deliveries.
  • You can change the time and location of delivery, request a signature upon delivery and even ask FedEx to hold your package if you know you’ll be out of the house when we try to deliver. Sign up for free online and avoid the risk of unattended packages sitting out on your doorstep. 
  • Consider an alternate destination. When you order something online, consider sending the package to your workplace or to a family member, friend or neighbor who is home during the day to accept delivery. When you know someone will be available to receive your delivery, you eliminate the possibility of your specially ordered gift being left unattended. 
  • Send it to your nearest FedEx Office location. You can have your deliveries sent to the nearest FedEx Office location and we’ll hold it for you for up to five business days. FedEx provides this service at no added cost. If it’s a FedEx Express® package, you can also send have your package sent to one of our FedEx Express stations. Find the location nearest you at 
  • Request a signature. Many packages today are sent without requiring a signature for delivery. If you’re shipping something of high value — or you just want to be sure items aren’t left unattended — you can require a signature for packages to be released. Either the shipper or the recipient can make this request.
  • Request a vacation hold. Taking a holiday trip to visit family or friends? You can request a vacation hold on all shipments for up to 14 days. 
  • Redirect your packages even when they’re already on the way. With FedEx Delivery Manager, you’ll be alerted to every FedEx® package headed to your home, even if you don’t have the tracking number. If you know you won’t be home and want to send the delivery somewhere else, just redirect it to where you’ll be, or another secure location. 
  • Ask for a ring. Use FedEx Delivery Manager to let your driver know you want a ring—or a knock. You can leave instructions for drivers to always ring your doorbell or knock on your door when a package is being left. Do you like your packages left behind the big planter, or tucked behind the grill beside the back door? Use FedEx Delivery Manager to leave one-time-only or standing instructions for where you want FedEx to leave your deliveries. 
  • You can also let your driver know your instructions by calling 1-800-GoFedEx (1-800-463-3339).

Advice from UPS

  • UPS delivers 17 million packages around the world every day and much more during this time of the year. In fact, during December, we’ll be delivering some 585 million packages, with single-day volume surging as high as 34 million on our peak day Dec. 22. Incidents of package theft are rare. If customers have concerns about the security of their deliveries they have options:

-They can have the shipment sent to where they are – not where they aren’t. In other words, if they are at work during the day they can have packages delivered to where they work. They can also choose to have things sent to a relative or neighbor who is home during the day.

-They can tell our driver where they would like packages left, for example, in the shed in the back yard, or behind the garage, etc. Our drivers can enter that information into their handheld computers for future deliveries.

-They can sign up for a free service called UPS My Choice, which sends a proactive email alert to the  customer letting them know when their package is going to be delivered.

  • As far as what to do if a shipment is stolen, UPS will instruct the individual to file a police report. The customer may also wish to call the shipper to get a replacement item shipped

Stolen packages can be reported to the Vail Police Department at 970-479-2201. 


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