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Vail Announces Operational Adjustments to Comply with Public Health Order

  • 20 April 2020
Vail Announces Operational Adjustments to Comply with Public Health Order

The Town of Vail has taken immediate measures to implement the Standing Public Health Order Related to Events, Bars and Restaurants issued by Eagle County Department of Health & Environment and recommendations from the Colorado Department of Public Health and Environment to slow the spread of the COVID-19 virus in our community. Frequently Asked Questions. We have adjusted our protocols to emphasize social distancing practices in our day-to-day municipal operations and have canceled public gatherings according to the standing order. We ask that you conduct business with the Town of Vail via phone and/or online services. Look for Vail Transit to return operations Monday, May 5. This information will be updated as new announcements are made.  





  • Vail Transit -  Town of Vail buses will return to service beginning Monday, May 4 with free outlying and in-town routes offered for passengers who comply with safety requirements to protect the health and safety of drivers and riders.
  • ECO Transit - Limited service available for essential needs only for passengers who comply with safety requrements to protect the health and safety of drivers and riders.
  • Parking Daily and overnight parking will remain free in the Vail Village and Lionshead structures until Sunday, June 28. Beginning Monday, June 29, there will be a $25 charge for overnight parking.
  • Public Meetings - Vail Town Council, Board & Commissions will be held according to the Town of Vail Remote Meeting Policy until further notice. These meetings will be a Zoom webinar feed and most will be recorded by High Five Media. Quasi-judicial proceedings before the Vail Town Council have been suspended until in-person public hearings of more than 10 people are allowed under future public health orders.
  • Municipal Building (east side) is closed to the public with the exception of urgent police matters. See below for emergency and online services available at
  • Police Counter is open from 7:30 a.m. to 5:30 p.m. Monday through Saturday for individuals with an urgent need such as to report a missing person, to report a crime or to retrieve found and recovered property. While we value face-to-face contact, please call us at 970-479-2210 during those hours, prior to coming in to see us. If we can help you remotely, we will do that first. The following services have been suspended until further notice: non-criminal fingerprinting, vehicle identification (VIN) checks and processing of passenger transportation permit applications. Parking ticket disputes are being accepted by email only. Please send your message to and, if it is a municipal court-related matter, please send your message to Your email will be forwarded to the officer who issued the ticket, or your contest of the ticket will be handled by municipal court staff. Submit online requests for Vail Police Open Requests for Criminal Justice Records to using this form or this form in Spanish To report lost items, please provide your contact information and a description of the item at Contact or call 970-479-2210 with any additional questions. Citizens can use this form to report an event or suspicious occurrence that took place in Vail and which you do not need police to attend immediately, If your event does not qualify for online reporting, citizens should call Dispatch for non-emergent police matters at 970-479-2201.

  • Parking tickets - pay by phone only by calling 970-479-2100. Visa or Mastercard.
  • Municipal Court – The court will be closed until further notice. Call the court at 970-479-2129 or 970-479-2132 with questions.  Please mail penalty assessment violation payments to the court at 75 S. Frontage Road, Vail, CO 81657 or call to pay over the phone with a credit card. 
  • Use of conference rooms  - Conference meeting rooms and Council Chambers that are typically available for nonprofit, HOA and other public agency group use are closed to the public until further notice
  • Community Development Building (west side) is closed to the public. This includes access to Planning, Permitting and Building divisions, plus Environmental, Economic Development and Housing Department functions. The department is actively processing applications, performing plan reviews and issuing approved permits, as well as performing inspections Monday-Friday. Staff members are working remotely to ensure that projects are not negatively impacted. Questions regarding the status of your applications and permits can be addressed by emailing Our administrative team will be responding to emails regularly and will provide the most up-to-date information. In-person payments will be accepted by appointment only by contacting Shelley Bellm by phone, 970-479-2325 or by email, Credit card payments can be accepted over the phone and inspections can be requested by emailing For information on construction safety measures, check here.

For urgent matters, please contact the following:

  • Community Development
    Matt Gennett, Director of Community Development
    970-479-2146 or 970-343-2767
    Shelley Bellm, Office Manager
    970-479-2325 or 970-390-0417
  • Environmental
    Kristen Bertuglia, Environmental Sustainability Director
    970-477-3455 or 720-281-2447
    Pete Wadden, Water Quality
    Beth Markham, Environmental Sustainability Coordinator
  • Economic Development
    Mia Vlaar, Economic Development Director
    Jeremy Gross, Special Events Coordinator
    Liz Gladitsch, Marketing Coordinator
  • Housing Department
    George Ruther, Housing Director
    Lynne Campbell, Housing Coordinator
  • Public Works Administration building, 1309 Elkhorn Drive is closed to the public until further notice. Please leave mail, rent checks and public way permits in the mailbox provided. The mailbox will be checked daily.​


  • All right-of-way permits will continue to be processed in a timely manner.
  • Permits will be issued online or by appointment only by contacting Leonard Sandoval by phone 970-390-4677 or by email


  • Drop rent checks in mailbox provided
  • Tenant questions regarding your lease or repairs to your unit can be done online or by appointment only by contacting Susie Hervert 970- 390-4930 or email

For urgent matters, please contact the following:

  • Housing 
    Susie Hervert, General Serv. Administrator                   
  • Office                                                                               
    Greg Hall, Director of Public Works                                
    970-479-2160 or 970-390-4676

    Janeil Turnbull, Prof. Administrator/Custodial Coordinator
  • Construction & Permitting                                             
    Leonard Sandoval, Construction Coordinator                
    970-479-2198 or 970-390-4677  
  • Engineering
    Tom Kassmel, Town Engineer

    Chad Salli, Senior Engineering
  • Landscaping
    Todd Oppenheimer, Capital Projects Manager/Landscape Architect
    970-479-2161 or 970-390-4678

    Gregg Barrie, Senior Landscape Architect                      
    970-479-3286 or 970-390-3286             
  • GIS
    Sean Koenig, GIS Specialist
  • AIPP                                                                               
    Molly Eppard, Art in Public Places                                   
  • Streets
    Charlie Turnbull, Street Superintendent
  • Facilities
    John King, Facilities Manager

  • Art in Public Places is canceling all Art Walks until further notice. Call 970-479-2344 or email with your questions. 
  • Vail Public Library is offering curbside pickup of materials and virtual services while the building is closed to patrons. Call the library at 970-479-2187 or email with your questions.
  • Welcome Centers - Vail Village & Lionshead are operating virtually from 9 a.m. to 5 p.m. Call the center with your questions at 970-477-3522 or email

  • ECO Transit  - Service changes updated here
  • Vail Fire Stations are closed to public access. Fire permit inspections will be conducted on a limited basis and may be conducted remotely. Please call 970-479-2250 or email Fire Chief Mark Novak at with questions.
    Thank you for your patience as we continue to evaluate this situation and make decisions in the interest of keeping our community safe. We will update this information as circumstances change. If you have questions about COVID-19, call the CO HELP Hotline at 1-877-462-2911. For local updates, visit or
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