Initial complaints concerning a short-term rental property shall be directed to the local representative. The Short-Term Rental Hotline will contact the local representative after a complaint is made with them. The local representative shall resolve the issue that was the subject of the complaint within sixty (60) minutes or within thirty (30) minutes if the problem occurs between 11:00 p.m. and 7:00 a.m., including visiting the site if necessary. Failure to resolve a complaint in the listed time frames will result in fines as listed below. Any violation of the short-term rental ordinance is also punishable by these fines. Each day of violation shall be deemed a separate offense.


First violation in a 12-month period: $500
Second violation in a 12-month period: $1,500
Third violation in a 12-month period: $2,500
Additional violation in a 12-month period: STR prohibited for two years


How to file a complaint

To file a short-term rental complaint, please call the complaint hotline phone number below.

Complaint Phone Hotline

Call (970) 479-2135, 24 hours a day, 7 days a week.

Call Complaint Hotline




To report an unregistered short term rental property, please call 970.477.3515.

Kathleen Halloran
Finance Director

Jacque M. Lovato
Accounting Manager

Alex Jakubiec
Revenue Manager