North America's Premier International Resort Community

Short-Term Rental Complaints

 

Complaints

If an initial complaint is not resolved by the local contact, a formal complaint may be filed with the Town of Vail on a form provided by the town.  The complaint must provide in detail the violation of town regulations that occurred. Formal complaints must be signed by an individual and are subject to public inspection; no anonymous formal complaints will be accepted. Within three days of receipt, the town will provide a copy of the formal complaint to the owner.

If there are three or more formal complaints issued for the same short term rental property within any consecutive 12 month period, the town may revoke the STR license for that property upon written notice to the owner. The owner may file an appeal within 10 days of the date of revocation notice and may request a hearing before the Town Manager or designee. Within 10 days of the hearing, the town will either uphold or reverse the revocation, in writing. 

If revocation occurs, the town may not accept an application for a new license for a minimum of two years for the same short term rental property unless the ownership of the property has transferred. A sale of property is evidenced by a transfer of ownership and payment of the town’s real estate transfer tax.  Following such two-year period, a new short term license will only be issued for a property within a duplex if the record owner of the adjoining residential dwelling unit consents in writing.

 

How to file a complaint

Town staff is currently working to establish both an online portal for complaint reporting as well as a hotline prior to the March 1st effective date. In the interim, for complaints relating to town ordinances such as trash, parking, noise and life safety concerns please contact the town’s non-emergency line at (970) 479-2201.  For any emergencies, please call 911. To report an unlicensed short term rental property, please call  (970) 477-3515.

 

Violations and Penalties

It is unlawful for an owner, local agent or occupant of a short term rental property to violate any provision of the town’s code (Title 4, Chapter 14 Short Term Rental Properties) or any applicable portion of the town’s code. In addition to any revocation proceedings, violations are subject to the penalties set forth in Section 1-4-1 of town code, which includes a fine of up to $2,650 or incarceration up to 180 days or by both fine and incarceration. Each separate act in violation of the STR Chapter and each and every day during which and separate act in violation is committed, continued or permitted shall be deemed a separate offense. 

 

 

Contact Info

Kathleen Halloran
Finance Director

Jacque M. Lovato
Accounting Manager

Johannah Richards
Sales Tax Manager