North America's Premier International Resort Community

Short-Term Rental Complaints

 

Complaints

Initial complaints concerning a short-term rental property shall be directed to the local representative. The Short-Term Rental Hotline will contact the local representative after a complaint is made with them. The local representative shall resolve the issue that was the subject of the complaint within sixty (60) minutes or within thirty (30) minutes if the problem occurs between 11:00 p.m. and 7:00 a.m., including visiting the site if necessary. Failure to resolve a complaint in the listed time frames will result in fines as listed below. Any violation of the short-term rental ordinance is also punishable by these fines. Each day of violation shall be deemed a separate offense.

 

First violation in a 12-month period: $500
Second violation in a 12-month period: $1,500
Third violation in a 12-month period: $2,500
Additional violation in a 12-month period: STR prohibited for two years

 

How to file a complaint

To file a short-term rental complaint you have two options. You can submit your complaint via our short-term rental complaint portal, or you can call our 24/7 complaint hotline. See options listed below.

Complaint Phone Hotline

Call (970) 331-0632, 24 hours a day, 7 days a week.


Call Complaint Hotline

 

Online Complaint Portal

Submit your complaint via our online portal 24/7.


Submit Online Complaint

 

 

To report an unregistered short term rental property, please call 970.477.3515.

Contact Info

Kathleen Halloran
Finance Director

Jacque M. Lovato
Accounting Manager

Alex Jakubiec
Sales Tax Manager