Initial complaints concerning a short-term rental property shall be directed to the local representative. The Short-Term Rental Hotline will contact the local representative after a complaint is made with them. The local representative shall resolve the issue that was the subject of the complaint within sixty (60) minutes or within thirty (30) minutes if the problem occurs between 11:00 p.m. and 7:00 a.m., including visiting the site if necessary. Failure to resolve a complaint in the listed time frames will result in fines as listed below. Any violation of the short-term rental ordinance is also punishable by these fines. Each day of violation shall be deemed a separate offense.
We are currently converting to a new software for short-term rental compliance. During this transition our complaint system has changed.
Any short-term rental complaints between the hours of 8:30am to 4:30pm Monday to Friday should be emailed to firstname.lastname@example.org
Outside of these times and days, complaints should be directed to the non-emergency dispatch phone number (970) 479-2200.
To report an unregistered short term rental property, please call (970) 477-3515.
Jacque M. Lovato
Sales Tax Manager